Frequently Asked Questions.
What areas do you cover?
All across the UK
How do our tenants contact you?
You can either divert the calls to us, place our emergency number on a voice message, or give your tenants our telephone number for them to contact us directly.
Do you have your own contractors?
No, on joining we ask you to provide a list of YOUR recommended contractors.
How long is the contract?
It would be on a 1 month rolling basis. You can cancel the service with 1 month's notice.
Do you handle sales calls?
If the call comes via the diverted call, then yes. Our staff are fully trained to handle all calls. They would ask the caller to ring back in office hours.
Can we request call recordings?
Yes, all the calls are recorded, including the call to you contractor.
Do you offer a receptionist service?
No, this is a service dedicated to out-of-hours emergency calls.
How do we make payment?
The initial set up fee would be payment on receipt of invoice. Thereafter a Direct Debit would be set up for the monthly call charges (we would send you an invoice 3-5 days before payment was due, with a complete breakdown of calls received/made).